No one wants to be engaged

There was a great article about employee engagement last week

https://hrmagazine.co.uk/article-details/is-engagement-fact-or-fiction

I took away: If you are talking – to your people or leaders - about improving engagement, then you’re on the wrong track. Because:

• ·        for your people – no-one wants you to make them more “engaged”
  What your people DO want is the conditions, communications and culture that allows them to be engaged. To understand what they need to do, to commit to delivering, and what they get in return
  They’re not bothered if you measure engagement are either, they just want you to understand how to improve

• ·         for your leaders – by itself, they don’t give a monkey’s how engaged your people are
  They DO care about how your people treat customers, if they give a consistent experience, if they pull together to perform better
  That’s what you need to be measuring; those are the links you should be trying to make.

It’s a simple process. 1) Work out what will make the most difference to your employees’ ability to belong, commit, perform. 2) Do that. 3) Then measure how much that improves your organisation. 4) Repeat.

The rest is distraction. If you’re talking in terms of “building” or “creating” or “measuring” engagement, then you ought to reassess your priorities.