Monday, 20 April 2020

How do your people feel right now?



Do your people still understand "the deal" between you and them?

Do they understand what safety means now?

We've had a while to adjust, people are in new rhythms. You have ironed out creases, got people connected, allowed them to function. But is that enough?

They might still have qualms or issues - and it's likely that on this "war-footing", they don't want to be the one to complain. You need to grant permission, show you understand your duty to help them be as effective as possible.

And there are two issues in particular that you need to explore, if you want to fully enable them.

1) They need to continue to understand "the deal". What do you stand for now? How can people be confident in your future? What do you expect and what treatment and reward do people get in return?

2) They need to know how they are made safe. In the most basic terms of keeping people alive, jobs safe. But also continuing to ensure they feel comfortable, connected, able to keep challenging.

These topics might feel off-the-table now - but the effectiveness of your organisation and the engagement and wellbeing of your people are as interlinked as ever.

Listening will find the gaps... and the ways to fill them.

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